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Interno Help Center

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Straight answers about strategy, content, advertising, filming, websites, and working with Interno — without the agency jargon.

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Clear answers about working with Interno across social media marketing, paid advertising, commercial production, event videography, content creation, Shopify web development, and smart business cards.

Service FAQ

General

Start here for clear answers about working with Interno, project scope, pricing, timelines, and service areas.

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What services does Interno offer?
Interno is a full-service creative marketing agency offering social media marketing, Google Ads and Meta Ads management, commercial teaser filming, event videography, content creation, web development, and smart digital business cards. Services can be booked individually or combined into a custom growth package.
What types of businesses does Interno work with?
We work with startups, professional services, clinics, restaurants, real estate teams, retail and e-commerce brands, personal brands, event organizers, and established companies that want stronger content, better digital visibility, or a more polished online presence.
Can I combine multiple Interno services into one package?
Yes. Many clients combine services such as content creation with social media marketing, or web development with Google and Meta advertising. We build the scope around your goals, content needs, launch schedule, and budget.
How does the Interno project process work?
Most projects begin with a discovery call. We clarify your goals, audience, offer, timeline, and deliverables, then provide a tailored scope. After approval, we move through strategy, production or development, client review, revisions, launch, and reporting where applicable.
How much do Interno services cost?
Pricing depends on the service, project complexity, production requirements, ad spend, number of deliverables, and ongoing support. Interno provides custom quotes so you pay for the scope your business actually needs. Contact us for a tailored estimate.
Is Interno only available to businesses in Toronto?
No. Interno is based in Toronto, Ontario, and serves clients across Canada and internationally. Strategy, advertising, social media, content planning, web development, and smart business card projects can be managed remotely. Filming and event coverage can also be arranged outside Toronto depending on the project.

Service FAQ

Social Media Marketing

Strategy, content planning, publishing, community support, and performance reporting for social platforms.

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Which social media platforms does Interno manage?
Interno can manage Instagram, Facebook, TikTok, LinkedIn, YouTube, and other relevant channels based on your audience and business goals. We recommend the platforms that make strategic sense instead of spreading your brand too thin.
What is included in social media management?
A social media package may include strategy, content pillars, monthly planning, captions, creative direction, post and Reel scheduling, hashtag and keyword research, profile optimization, community management, and performance reporting. Your exact deliverables are defined before the project begins.
Can Interno create the photos and videos for my social media?
Yes. Our content creation and filming services can produce branded photography, short-form video, Reels, interviews, product visuals, and campaign assets. This makes the strategy and visual execution feel consistent across every post.
Will I approve social media content before it is published?
Yes. We use a clear approval workflow so you can review planned content, captions, and important campaign details before publishing. Feedback rounds and approval deadlines are established at the beginning to keep the calendar moving smoothly.
How long does social media marketing take to show results?
Some improvements, such as stronger branding and more consistent publishing, are visible quickly. Meaningful audience growth, engagement, leads, and conversion trends usually require consistent execution over several months. Interno tracks relevant metrics and adjusts the strategy based on performance.

Service FAQ

Google & Meta Ads

Campaign strategy, setup, creative testing, conversion tracking, optimization, and transparent reporting.

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Should my business use Google Ads, Meta Ads, or both?
Google Ads is often strongest when people are actively searching for a product or service. Meta Ads can be highly effective for awareness, visual offers, remarketing, and reaching carefully defined audiences on Facebook and Instagram. Many businesses benefit from using both platforms at different stages of the customer journey.
What is included in Google Ads and Meta Ads management?
Management can include account review, campaign strategy, keyword or audience research, campaign setup, ad copy, creative direction, conversion tracking, budget allocation, ongoing optimization, testing, and performance reports. Landing page recommendations may also be included when conversion improvements are needed.
How much advertising budget do I need?
The right budget depends on your market, location, competition, offer, sales value, and campaign goal. We recommend a realistic test budget based on available data and separate your media spend from Interno's management fee, so costs remain clear.
Does Interno set up conversion tracking?
Yes, when access and platform compatibility allow. Accurate tracking may include website forms, purchases, calls, booking actions, Meta Pixel, Google Ads conversions, Google Analytics events, and other measurable actions. Reliable data helps us optimize toward business outcomes instead of surface-level clicks.
How soon can paid advertising generate results?
Ads can begin generating traffic soon after launch, but profitable performance usually requires a learning and testing period. Timing depends on budget, competition, tracking quality, landing page strength, creative, and the offer itself. We optimize campaigns continuously rather than judging them from the first few days alone.

Service FAQ

Commercial Teaser Filming

Cinematic brand films, launch teasers, product videos, campaign visuals, and platform-ready edits.

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What is a commercial teaser video?
A commercial teaser is a short, high-impact video created to build interest in a brand, product, service, location, campaign, or launch. It combines strategic messaging, cinematic visuals, music, pacing, and editing to capture attention quickly across websites, social media, and paid advertising.
What is included in commercial video production?
Depending on the project, production may include concept development, creative direction, script support, shot planning, location planning, filming, lighting, audio capture, editing, color work, licensed music, motion graphics, captions, and final exports for multiple platforms.
Can Interno help with the concept, script, and storyboard?
Yes. We can shape the core idea, message, visual direction, script, interview prompts, shot list, and storyboard when needed. Pre-production is scaled to the complexity of the commercial so the filming day stays organized and efficient.
Where does Interno film commercial videos?
Interno is based in Toronto and can film at your business, a rented studio, an event venue, an outdoor location, or another approved setting. Travel outside the Greater Toronto Area can be arranged based on production requirements and scheduling.
Will I receive different video sizes for social media and my website?
Yes, deliverables can be prepared in vertical, square, and horizontal formats for Instagram Reels, TikTok, YouTube, websites, presentations, and advertising placements. The agreed format list is included in your project scope before production begins.

Service FAQ

Event Videography

Professional event coverage, highlight films, interviews, speeches, social edits, and memorable storytelling.

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What types of events does Interno film?
Interno films corporate events, conferences, grand openings, brand activations, private celebrations, launches, networking events, award ceremonies, workshops, and other live experiences that need professional video coverage.
Can I book event videography for a few hours or a full day?
Yes. Coverage can be customized for a specific segment, half day, full day, or multi-day event. We plan around the agenda, priority moments, venue rules, expected attendance, and the final videos you want to receive.
Can Interno record speeches, interviews, and event audio?
Yes. Audio requirements are discussed during planning because speeches, panel discussions, testimonials, and interviews may require dedicated microphones, venue sound access, or additional equipment. Clear audio is treated as an essential part of professional event coverage.
Do you offer same-day event edits or social media clips?
Same-day or rapid-turnaround edits may be available when scheduled in advance. These packages require a defined shot plan, an on-site or dedicated editor, fast approvals, and clearly agreed deliverables. Availability depends on the event date and production scope.
How are event videos delivered?
Final videos are normally delivered through a private digital link in the agreed resolutions and aspect ratios. Your package may include a highlight film, short social clips, speaker or interview edits, and selected raw footage when explicitly included in the contract.

Service FAQ

Content Creation

Brand photography, short-form video, campaign assets, product content, and repeatable monthly production.

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What types of content can Interno create?
Interno can create short-form videos, Reels, TikToks, product photography, brand photography, interviews, testimonials, educational content, promotional assets, website visuals, ad creative, and campaign-specific content.
Does Interno offer monthly content creation packages?
Yes. Recurring content packages are ideal for businesses that need a consistent library of photos and videos for social media, advertising, websites, and email campaigns. The frequency and number of deliverables are tailored to your publishing schedule.
Can one content shoot produce multiple Reels and posts?
Yes. We plan efficient production days that capture multiple concepts, scenes, hooks, and supporting visuals. One organized shoot can often create a useful batch of short-form videos, photos, story assets, website visuals, and ad variations.
Can Interno repurpose my existing videos and long-form content?
Yes. Existing interviews, podcasts, webinars, event footage, testimonials, and brand videos can often be edited into shorter platform-ready clips. We review the source quality and usage rights before recommending the best repurposing plan.
How do you keep content consistent with my brand?
We begin with your positioning, audience, visual identity, tone of voice, references, and campaign goals. Creative direction, shot planning, editing style, captions, graphics, and approval steps are aligned so the final content feels recognizably yours.

Service FAQ

Web Development

Strategic, responsive websites designed for credibility, search visibility, speed, usability, and conversion.

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What types of websites does Interno build?
Interno builds marketing websites, service-business websites, e-commerce stores, landing pages, portfolio sites, campaign pages, booking-focused websites, and custom Shopify experiences. Each project is planned around user experience, content, brand positioning, and conversion goals.
Does Interno specialize in Shopify web development?
Yes. Interno develops and customizes Shopify websites using Liquid, HTML, CSS, and JavaScript. Projects may include custom sections, responsive layouts, product and collection templates, booking or inquiry flows, content pages, animations, SEO improvements, and third-party app integrations.
Is SEO included with web development?
Every website is built with an SEO-conscious structure, including semantic headings, crawlable content, internal linking, mobile-friendly layouts, metadata guidance, image alt-text planning, and appropriate structured data where relevant. Ongoing SEO campaigns, content writing, and backlink work can be scoped separately.
Will my website work well on mobile devices?
Yes. Responsive behavior is planned and tested across common desktop, tablet, and mobile screen sizes. We also consider navigation, readability, touch targets, accessibility, performance, image delivery, and conversion paths so the site remains usable beyond a single device.
How long does it take to build a website?
Timelines depend on the number of pages, content readiness, custom functionality, e-commerce requirements, feedback speed, and integrations. A focused landing page may move quickly, while a larger custom website or Shopify store requires a longer strategy, design, development, testing, and launch process.
Can Interno help after the website launches?
Yes. Ongoing support can include updates, new sections or pages, troubleshooting, performance improvements, analytics and Search Console setup, content changes, conversion improvements, and future feature development. Maintenance options are quoted based on the level of support required.

Service FAQ

Smart Business Card

Modern NFC and QR-enabled business cards that make contact sharing faster, easier, and more memorable.

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What is a smart business card?
A smart business card is a physical card connected to a digital profile. With a tap or QR scan, it can share your contact information, website, social profiles, booking link, portfolio, payment links, or other important business details.
How do NFC and QR smart business cards work?
The NFC chip allows compatible phones to open your digital profile when the card is tapped near the device. A printed QR code provides an additional scan option. Using both methods makes sharing more reliable across a wide range of smartphones.
Does the person receiving my information need an app?
Usually no. The digital profile opens through the phone's browser, so the recipient can view your details without installing a dedicated app. Device settings and NFC compatibility can affect tap behavior, while the QR code remains an easy alternative.
Can I update my smart business card after it is printed?
Yes. Because the card points to a digital profile, many details can be updated without reprinting the physical card. This is useful when your phone number, job title, portfolio, offers, links, or branding changes.
Can Interno customize the design and digital profile?
Yes. Interno can align the physical card and digital profile with your brand, including colors, logo, contact details, calls to action, social links, website links, and other relevant information. Available materials and features are confirmed during quoting.

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